Customer Service
Our team is ready to help you resolve any issues and questions about KejoraNet services
Contact Us
Choose the most convenient communication channel for you
We Are Ready to Help
Services and topics we can help you with through customer service
Internet Outage
Report internet connection issues and we will immediately send a technician.
Package Information
Questions about available internet packages and latest prices.
New Registration
New internet service registration process for your home or business.
Upgrade / Downgrade
Change your internet package according to your needs anytime.
Bill Payment
Billing information, payment methods, and payment confirmation.
Technical Questions
Help with router configuration, WiFi, and network troubleshooting.
Operating Hours
Our customer service availability hours
Monday – Friday
08:00 – 17:00 WIB
Saturday
08:00 – 15:00 WIB
Sunday & Public Holiday
Emergency Only
WhatsApp remains active 24/7 for emergency outage reports outside operating hours
KejoraNet Office
Graha Pena Building, Jl. Ahmad Yani 9th Floor No 903, Tlk. Tering, Batam Kota, Batam City, Riau Islands 29444
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