Frequently Asked Questions
Find answers to common questions about KejoraNet internet and data center services
KejoraNet is a high-quality internet and data center service provider serving the regions of West Sumatra and Batam. We use modern network infrastructure to deliver fast, stable, and reliable internet connections.
KejoraNet provides internet packages with speeds up to 1 Gbps (1000 Mbps) using modern network infrastructure. Various package options are available from 25 Mbps to 1 Gbps for home and business needs.
Registration can be done through the KejoraNet website. Our team will conduct a site survey and complete installation within 1-3 working days.
KejoraNet offers free registration and installation for selected locations and specific packages. For locations or packages outside this criteria, an installation fee may apply. You only pay the monthly subscription fee according to your chosen package.
We accept various payment methods: bank transfer (BCA, BRI, BNI, Mandiri), e-wallet (OVO, GoPay, Dana, ShopeePay), convenience stores (Alfamart, Indomaret), and direct payment at KejoraNet offices.
Monthly bills are due on the 21st of each month. If payment has not been received by the 25th, your service will be temporarily suspended automatically by our system. If payment remains outstanding into the following month, accumulated billing (double billing) will apply. To reactivate your service, please settle all outstanding balances in full.
Yes, KejoraNet services include a subscription contract. A contract is a formal agreement binding both the customer and KejoraNet — the customer is obligated to use the service for the agreed period and pay monthly bills on time, while KejoraNet is obligated to provide internet service according to the selected package. If you wish to terminate service before the contract period ends, penalty fees may apply in accordance with applicable policies.
All KejoraNet packages are unlimited without data quota limits. Your internet speed remains stable throughout the day without speed reduction (throttling) after reaching a certain limit.
First step: restart your router for 30 seconds. If still problematic, run a speed test at speedtest.net. If the results do not match your package, contact our customer service at +62 811-301131 (WhatsApp) or ping@kejora.net.id. Our technical team is ready to help 24/7.
Installation typically takes 1-3 working days after a site survey. Our certified technicians will arrive at the agreed schedule to install the network equipment, ONT, and WiFi router.
Yes, you can change your package at any time by contacting our customer service. Changes will take effect in the next billing cycle. No additional charges for upgrading or downgrading packages.
KejoraNet currently serves the Batam area and several areas in West Sumatra. To check service availability at your address, please visit the Coverage Area page or contact our customer service.