Privacy Policy
Our commitment to protecting the privacy and security of all KejoraNet customer personal data.
Data Encryption
SSL/TLS + AES-256 for all data
Full Control
Access, edit, or delete your data
Minimal Data
Only data that is necessary
Information We Collect
1.1 Personal Data
- Full name and identity (ID/License/Passport)
- Residential address and installation location
- Phone number and email address
- Payment information and bank account
1.2 Technical Data
- IP address and network information
- Bandwidth and traffic usage data
- System logs for troubleshooting
- Connected device information
1.3 Communication Data
- Communication history with customer service
- Service feedback and reviews
- Communication and notification preferences
How We Use Data
2.1 Service Provision
- Service activation and configuration
- Payment and billing processing
- Technical support and customer service
- Network maintenance and upgrades
2.2 Service Improvement
- Network quality analysis and optimization
- Development of new products and services
- Personalization of customer experience
2.3 Communication
- Billing and payment notifications
- Maintenance and disruption information
- Promotions and special offers (with consent)
Data Sharing
3.1 We DO NOT Share
- Sold to third parties
- Advertising or marketing by others
- External commercial analytics
3.2 Limited Sharing
- Technology partners for network maintenance
- Financial institutions for payment processing
- Legal authorities if required by regulations
- Security audits by independent parties
Data Security
SSL/TLS Encryption
All data transmissions encrypted
AES-256
Database encrypted with AES-256
Firewall & IDS
Intrusion detection system active 24/7
Limited Access
Only authorized employees can access
Regular Audits
Regular security audits by independent parties
Encrypted Backup
Regular data backups with full encryption
Your Rights
5.1 Access & Control Rights
- Access and view personal data we store
- Update or correct inaccurate information
- Delete personal data (subject to legal requirements)
- Limit processing of certain data
5.2 Communication Rights
- Opt-out of marketing communications anytime
- Manage notification preferences
- Request explanations about data usage
To exercise your rights: Send email to ping@kejora.net.id
Data Retention
Policy Changes
- Material changes will be notified 30 days in advance via email and website
- The latest version is always available on this page
- Continued use of the service is considered consent to changes
Contact Us
For questions about this privacy policy or to exercise your rights, please contact:
General Email
ping@kejora.net.id
Data Protection Officer
dir@kejora.net.id
+62 811-301131
Office
Gedung Graha Pena, Jl. Ahmad Yani Lt 9 No 903, Batam
Manage Your Personal Data
Use your privacy rights to control how your personal data is used by KejoraNet.